Cancellation

I. Cancellation

Right to cancel
You have the right to cancel this contract within fourteen days, without having to state a reason. The cancellation period is fourteen days from the date on which you, or a third party named by you and who is not the carrier, took possession of the last goods. To exercise your right to cancel, you must inform us of your decision to cancel the contract by means of a clear declaration (e.g. a letter sent by post, a fax, or an email), sent to the following address:


HEIBI-Metall Birmann GmbH
Friedrich-Ebert-Straße 62
D-91626 Schopfloch
Telefon +49 (0) 800 1 700 222
Telefax +49 (0) 9857 709-62
E-Mail: reklamation@heibi-living.de

You can use the attached sample cancellation form to do this, although this is not mandatory.

To comply with the cancellation deadline, it is sufficient that the notice of cancellation is dispatched before the deadline's expiry.

Cancellation Form

Consequences of cancellation If you cancel this contract, we must refund to you all and any payments that we have received from you, including delivery costs (other than any additional costs arising from your choice of a means of delivery, which differed from the most reasonable, standard delivery option offered by us). This repayment must be effected by us without delay and no later than fourteen days after the date on which we received your notice of cancellation. When refunding your payments, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. You will not, under any circumstances, be charged a fee for this refund. We can withhold this repayment until the goods have been returned to us or until you have furnished us with proof that you have sent the goods back to us, whichever is the earliest.

If the goods in question can be sent by parcel shipment, you must send the goods back to us or hand them over without delay, and in any case no later than fourteen days after the date on which you informed us that you were cancelling the contract. This deadline will be deemed to have been met if you dispatch the goods before this fourteen-day period expires. The ordering party will bear the direct costs of returning the goods, if the price of the item to be returned does not exceed EUR 100.–. If the goods in question cannot be sent by parcel shipment, we will collect them. The ordering party from (EU-) abroad will bear the direct costs of returning the goods.

You will be liable for any loss of value in the goods only if this loss of value is attributable to your having handled the goods in a manner other than that which is necessary to ascertain their nature, properties and functionality.

End of cancellation

 

II. Exclusion or permanent lapse of the right to cancel 

No right to cancel exists for contracts for the delivery of goods that are not prefabricated, and whose manufacture is critically determined by an individual selection or provision on the part of the consumer, or which are clearly tailored to the personal requirements of the consumer.

The right to cancel will lapse prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after their delivery, due to their nature.


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